Legal
Privacy Policy
This policy explains how Ruyah Tibeb handles information provided by customers and website visitors in the UAE.
Information We Collect
We may collect information you provide when you contact us or place an order, including your name, contact details, delivery details, order information and communications with Ruyah. We may also receive website usage information, such as browser type, pages visited and interactions with the website.
Cookies
We may use cookies and similar technologies to support essential website functions, remember preferences, understand website use and improve your experience. You can manage cookies through your browser settings, although disabling some cookies may affect website functionality.
How We Use Information
We use information to respond to inquiries, communicate with customers, process and fulfil orders, provide delivery updates, improve our website and services, prevent misuse and meet applicable legal obligations.
Customer Communications
When you contact Ruyah or place an order via WhatsApp, we use the details you share to respond to your inquiry and communicate about your order.
Order Fulfilment and Service Providers
We may share only the information needed with trusted providers that support payment processing, order fulfilment, delivery, website operation, communications and analytics. These providers process information for those services and are expected to protect it appropriately.
Data Security
We take reasonable administrative and technical measures to protect personal information. No online system can be guaranteed completely secure, and customers should take care when sharing information online.
Your Rights
Subject to applicable UAE law, you may request access to, correction of or deletion of your personal information, or ask questions about how it is used. Some information may need to be retained for legal, accounting or order related purposes.
Policy Updates
We may update this Privacy Policy from time to time. The current version will be published on this page with an updated effective date.
Contact
For privacy questions, contact Ruyah on WhatsApp. Contact Ruyah